Employee advocacy and education are instrumental to making a benefits strategy succeed. As part of our consulting package, Gallagher Benefit Services provides a sophisticated advocacy service and an array of educational tools and resources for your employees.

Employee Advocacy Center
Our in-house Advocacy Center is staffed with professional Benefit Specialists who answer questions, educate employees, and resolve claim issues. Privacy and confidentiality are an important aspect of this service, and it is fully HIPAA-compliant. Your employees have toll-free and e-mail access to their Benefit Specialist, as well as assistance in languages other than English. Calls are monitored and logged to ensure quality and identify trends.

When the advocacy service is integrated with our billing & eligibility management, your Benefit Specialist has on-screen access to all your employees' benefit information, including eligibility, plan design details, and provider networks.

Employee Education Resources
Effective education is a proven method of enhancing the perceived value of employee benefits. It also promotes knowledgeable and responsible plan utilization. Gallagher Benefit Services partners with employers to develop educational programs whose effectiveness can be measured in terms of improved employee satisfaction and claims experience. Our in-house team of communications professionals produces creative tools and resources designed to attain these goals. In addition, our user-friendly online tools for employees serve as effective delivery vehicles of educational information about benefits.